With the exception of Winnebago and Airstream, it seems that the larger RV companies are not as transparent or helpful when it comes to key RV aspects. It is very difficult to find any parts lists and catalogs for many of the major RV makers.
Keystone is owned by Thor and it may be a parent company policy not to have parts lists and catalogs available for the customers. We cannot be sure as at the time of this writing their website was unavailable to us.
To learn more about finding part lists and catalogs for Keystone RVs just continue to read our article. It presents the best information that it can as sometimes, these big companies are not very cooperative.
There is a reason why Keystone parts lists and catalogs are very hard to find. According to this Keystone YouTube video, they do not sell any parts, etc., to retail customers or unauthorized repair centers or parts dealers.
The company provides access to their over 100,000 replacement parts photos to their authorized dealers and service centers only. That means that you will have a very difficult time finding these two items on the Internet.
Unless an authorized dealer, etc., has put one online, and we have not found one yet, these two items are for keystone people only. To find these authorized dealers and service centers, you will need to go to the Keystone RV website and use their locator web page to find one near you.
This is as hard to find as the parts list and catalogs for parts. There does not seem to be a diagram online that we could see. We even checked the images section of our results page and what came up were diagrams for Keystone decals.
It seems that this company plays it close to the vest with all of its information. After being spoiled by Winnebago and Airstream, this lack of information comes as a shock.
One thing we do know, and it comes from the video above, you may have to take some photos of the part you need and turn it in to the repair centers or dealers for ordering. This may be the case for some specially designed parts.
Some websites offering Keystone owner’s manuals only refer you back to the Keystone website. However, you won’t be sent one if you request a parts manual.
The person in the video above plainly stated that these items are not for the retail public and only their dealers and repair centers (authorized) have access to them.
What that means is that you have to go through those agencies to get the parts you need. You may have to have them repair your RV as well. To get that service. This is something you have to talk over with one of those dealers or repair centers.
Keystone does not seem to have any leeway in this policy. They seem to enforce it very strictly.
This is something you may have to do on your own with your current Keystone RV or trailer. Not only are there hundreds of Keystone models but your specific one may not be exactly the same as your friends who bought in the same model series.
A generalized exterior parts list will not help you as all RVs and trailers are slightly different even when made by the same company. Even if you made up a parts list for your RV’s exterior, you still have to go through Keystone’s dealers, etc., to get those parts.
It is best not to waste your time unless you are going to hang on to the RV, etc. For a very long time and are afraid those parts and RV will go out of production.
The best thing we can do in this situation is direct you to the company that manufactured the slide-outs components. They may have a parts list and catalog for you to peruse.
Keystone is like many other RV makers and only buys the components. They do not manufacture them all. The RV makers are more of an assembly company than an RV manufacturer.
We found 2 locations that claim they sell Keystone parts and you may try them to see if you can get the right parts. We will link to both at the end of this article. Getting what you need in the way of Keystone parts is more like a treasure hunt with lots of booby traps along the way.
Keystone seems very determined to keep its customers from going around them and finding parts on their own or even ordering them.
The story is the same for this desired part as it was for slide-outs. The best thing you can do is find the name of the manufacturer of the awning and contact them directly.
Just make sure to have all the pertinent information needed to find the replacement part on hand. That information will include the model or part number, the length of the awning if it is manual or automatic, and so on.
The more information you have, the easier it is to find the replacement part. This instruction would apply to Keystone dealers and repair centers. They would need to know all of this information for the same reason- to make getting the part easier.
Nothing has changed for this Keystone RV model. You may find some universal or generic parts online at Amazon but that marketplace does not have specific parts for this or any Keystone RV or trailer.
Keystone has done a good job in maintaining its security and sales with this policy. It is difficult for anyone to get parts outside of the approved Keystone network.
If you want parts for this model, then we suggest that you contact the two upcoming parts stores that sell keystone parts. No one is popping up in any searches that sell or repair these models outside of Keystone’s network.
We hate to be the bringer of bad news but that is the way it is with Keystone. It might be this way for all of Thor’s RV brands.
We do not want to sound like a broken record so we made another search for Keystone-related parts. What came up for this RV model was one outlet selling accessories only.
That is all e-trailer seems to do with Keystone products. They focus on the accessories and do not have any legitimate Keystone parts. But they do cover the years from 2008 to this year so you may find something you like.
If you need a part for any Keystone model, you can check the different salvage and junk yards to see what they have in stock. We are not seeing anything beyond the upcoming parts companies that claim to sell this company’s parts.
The video made it very clear that no matter which Keystone RV model you own, their parts catalogs do not go out to anyone in the retail area or unauthorized dealers and parts stores.
There is one website that says it has this catalog but when you click on the link, it sends you to a similar website with the names of different approved parts dealers. It does not provide you with any new information.
Or all the results do is send you back to the Keystone main website and you would have to contact them to see what can be done. But as the video said, their policy is not to send out this information to retail customers.
Be prepared to provide a lot of information before you find out if the part is available or not. Also, make sure you have clear images to upload so the companies can see the part clearly.
Fuzzy images or out-of-focus ones will not help when you are trying to order parts. Besides the forms you have to fill out, the two companies do have contact information available if you want to talk to them directly first.
There is always a legitimate reason why large companies withhold what seems to be vital information from customers. The video did not explain why they did it except to say they want to make ordering parts simple.
If you are outside of their approved channels, you have to go to their approved channels to get the parts you need. The junk yards may be your only end run in this situation. It is not nice but that is the way it is in this industry.